Frequently asked questions
Questions about dents, damage and the next step.
Straight answers about PDR suitability, photographs, hail damage, estimates, repair timing and workshop visits.
Answers before you begin.
These answers explain the assessment and repair process without promising that every dent, panel or paint finish will be suitable for PDR.
What is paintless dent repair?
Paintless dent repair reshapes suitable metal damage without body filler or repainting. When the paint and damage are suitable, it preserves the original factory finish.
What types of dents may be suitable?
Door dings, parking dents, body-line dents, creases and hail damage can all be assessed. Suitability depends on panel material, access, metal stretch, impact sharpness, paint condition and previous repair history.
What work is outside Automotive Dent Centre's scope?
Automotive Dent Centre does not repair trucks or plastic panels such as plastic bumpers. Other damage is assessed individually because photographs do not always show the full condition of the panel. If PDR is not suitable, a conventional panel shop may be the appropriate next step.
Can you confirm suitability from photographs?
Clear photographs can provide valuable context and may allow our team to identify the appropriate next step. Some vehicles still require an in-person assessment before suitability or repair scope can be confirmed.
What photographs should I provide?
For a localised dent, provide a whole-panel view and a close-up that shows the shape and location. For hail or damage you are unsure about, provide clear general photographs from different corners of the vehicle. The guided form explains each image.
Will the online assessment give me an automatic price?
No. Automotive Dent Centre reviews the vehicle information and photographs before any quote is prepared. Prices are not generated or inferred automatically from photographs.
How long is an estimate valid?
Customer estimates are valid for 30 days and include GST. If additional damage or work is found, our team will explain the change and obtain your approval before continuing.
How long does a repair take?
Repair duration varies with the number, depth, location and complexity of dents, access behind the panel and the overall condition of the vehicle. A suitable time allocation is confirmed after review.
Does PDR damage the paint?
PDR is intended to preserve the factory finish, but existing paint condition is important. Cracked, damaged, poorly adhered or previously refinished paint can affect suitability and risk.
Can you help with hail-damage insurance work?
Yes. Automotive Dent Centre welcomes insurance-related hail and dent enquiries and independently assesses and quotes each vehicle. Repair scope and pricing remain subject to our own inspection and approval process.
Where is the workshop?
Automotive Dent Centre is based on the Sunshine Coast. The workshop is on private property, so the full address and arrival instructions are supplied after a visit is confirmed.
Which areas do you service?
Local enquiries are welcomed across the Sunshine Coast and surrounding areas, broadly from Peregian Springs to Caboolture and inland to Maleny and Woodford. Contact our team if you are outside these areas.
How do I start?
Use the guided assessment to share your vehicle details, damage type and clear photographs. Our team will review the information and contact you using your selected method.